Areas of Expertise and Experience

Lana Thompson has a proven track record in working with management and employees in the following areas:

1. Assertiveness Training
2. Assessments (360, Upward, Peer, Employee)
3. Career Planning/Self-Marketing (Resumes, Interviewing, etc)
4. Coaching
5. Conflict Management
6. Communication Skills (listening, verbal, non-verbal/body language, etc.)
   
7. Customer Service
8. Decision Making
9. Diversity (Generational, Gender, Cultural, and more)
10. General Human Resources Consulting
11. Goal Setting
12. Group Facilitation Skills
13. Interviewing Skills
14. Legal Issues
15. Motivation
16. Partnering
17. Office Etiquette
18. Organization & Time Management Skills
19. Performance Management
20. Personal Effectiveness Coaching
21. Presentation Skills
22. Problem Solving
23. Resume Writing
24. Strategic Planning
25. Stress Management
26. Teambuilding and Teamwork
27. Telephone Etiquette
28. Train-the-trainer