Over 150 SATISFIED CLIENTS!


 


View AVAILABLE WORKSHOPS

Let Lana customize a Workshop or Presentation for you.


 

 


Values

Strong values are applied to all interactions:

  • Ethics
  • Honesty
  • Fairness/Shows Respect
  • Dependability/Consistency
  • Gratitude
  • Confidence/Competence
  • Creativeness/Innovation
  • Positivity/Optimism
  • Open-mindedness
  • Seeking the greatest, highest good for all

 


Professional Memberships

 

Birmingham Society for Human Resource Management

 

Greater Birmingham Chapter: Association for Talent Development


 


Favorite Quotes

 

"Toleration . . . is the greatest gift of the mind; it requires that same effort of the brain that it takes to balance oneself on a bicycle." --Hellen Keller



Favorite Quotes

 

"Every problem has in it the seeds of its own solution. If you don't have any problems, you don't get any seeds." --Norman Vincent Peale



Favorite Quotes

 

"We must develop and maintain the capacity to forgive. He who is devoid of the power to forgive is devoid of the power to love." --Martin Luther King, Jr.



Favorite Quotes

 

"Far and away the best prize that life offers is the chance to work hard at work worth doing." --Theodore Roosevelt



Favorite Quotes

 

"The ideas I stand for are not mine. I borrowed them from Socrates. I swiped them from Chesterfield. I stole them from Jesus. And I put them in a book. If you don't like their rules, whose would you use?" --Dale Carnegie



Favorite Quotes

 

"Never impose on others what you would not choose for yourself." --Confucius



Favorite Quotes

 

"So whatever you wish that others would do to you, do also to them..."  --The Bible (ESV)


Workshops and Presentations

Lana customizes each workshop for each client. Following are examples of workshops she has customized for various organizations and can easily customize and facilitate for you: 

Assertiveness is the quality of being self-assured and confident without being aggressive. In this workshop, participants learn the subtle and not so subtle differences between assertiveness and aggression, tactics and tools for addressing issues assertively, and when to use which tool or technique.

This session helps participants build a behavioral interview process that maximizes right hiring from the start. HR laws will be explored to keep managers legal, while still giving them the greatest chance at selecting the best.

Workplace bullying is getting a lot of attention, but is it being addressed effectively? This session is designed to spend less time defining the problem and more time on solutions. You will learn how to properly identify both bullying and victim types, their traits and tactics, as well as strategies for dealing with both bullies and victims.

This session focuses on using a coaching approach to getting the work done. Participants learn how to lead and direct without getting "bossy" or domineering. Coaching tips and techniques will be provided that will help leaders promote employee ownership and professional development. Employee feedback reinforces that a successful coaching approach improves job satisfaction and promotes having more fun at work.

Classes on speaking, writing and reading are offered at all institutions of learning, but rarely do they offer classes on listening, yet researchers say we spend 45% of our time listening. It is evident we have neglected to build our listening skills. This workshop introduces listening skills that help you listen to the end of the "whine," opinion, idea, thought or expression in a way that saves time in the long term. Covered are topics such as: listening as a problem solver; listening to understand; listening for vital information; and how to stop listening at the RIGHT time so both parties can move on.

Are you getting your intended messages through to your boss? Or, do you wind up feeling attacked, defensive, that you are not taken seriously, or that you are being lectured by your boss when it was supposed to be your opportunity to inform him/her of something, or discuss a problem or issue? If this happens to you, you will want to attend this session! This session focuses on getting your intended message across in a non-threatening, clear and concise way. Just think how much less stress and more job enjoyment you both can have if you learn better ways of communicating upward!

Employees say the number one problem in their workplace is poor communications. Communication does not take place unless the message intended is the message received. Participants will learn better ways to not only ensure that they are understood, but that they understand employees. The session will include skill building for listening, appreciation and acknowledgement, assertiveness and confrontation. If DISC is used, this session also reviews the DISC styles and how to communicate more effectively with them.

This session focuses on what to do when all else fails and conflict is building or gets out of hand. Conflict styles are explored, along with tactics to best deal with each style. Participants will have the opportunity to practice, and real situations will be used to help make it all relevant.

Customer Service is heavy-duty work because of the psychological energy it consumes. It is one of the toughest jobs around. It makes heavy demands of the spirit. Facing the same sort of people and problems, month after month, can deaden your heart and dull your senses. This workshop is designed to address issues with customer service, not only from a customer's perspective, but also from the employee's perspective. Covered are topics such as: what customers do that irritate you; sympathy for the employee; cost of poor service; secrets of exceptional service; barriers to giving exceptional service; rewards of exceptional service; developing a service attitude both internally and externally; and more.

This session helps you identify difficult, non-productive, and/or disruptive behaviors in the workplace – those things that people do that causes others to label them as difficult. The first step is to better understand what causes the difficult behavior. Next, you will learn skills to determine the impact difficult people have on others and the working environment. Last, but not least, you will learn effective, proven techniques to deal with all types of difficult, non-productive, disruptive behaviors. Practicing the skills is also a part of the workshop. Participants are encouraged to bring up real issues they are currently dealing with and are given an opportunity to work on strategies for those situations.

This session focuses on knowing when a decision should be strictly a management decision and when it is wise to encourage employees to become part of the decision making process. Participants will learn what information is wanted from management when decisions are made for them, and what management needs to expect from employees when decisions are delegated.

This workshop focuses on raising awareness and understanding the consequences of discrimination, harassment and a hostile work environment. Covered are laws and court case studies concerning diversity and harassment. Skills for building respect and consideration are included in the longer workshop.

The focus of this workshop is to raise awareness and increase respect for differences among people in the workplace as well as to explore what people in a team or work group have in common. The goal is to better understand the impact of our behaviors on others and on the bottom line and to improve possibilities of better teamwork with a diverse workforce.

It isn't the technical side of managing people and projects that causes complex problems. It is the people side that is the most time consuming and difficult to deal with. Managers with high EQ tend to deal with the people side of things more effectively while those with low EQ tend to be labeled as effective, or worse, as wimps or bullies. What is your EQ? In this workshop, EQ are assessed and strategies are explored for raising your EQ.

This session focuses on how to gain broader participation and cooperation from work groups through effective facilitation. How often do you hear only from outspoken employees? The skills learned in this session will help draw out the opinions of quieter employees for a more comprehensive approach to setting goals, process improvement and/or problem solving.

This phenomenon has been explored and precedents have been set. Yet, it is an evolving science. Learn what events helped shaped the different behaviors of different generations and how these behaviors impact the workplace. Learn the different ways to attract, retain and motivate each generation.

Are you tired of the same old topics, presented the same old way, with the same old results? This session uses a dynamic, helpful, new approach to management and leadership. Topics covered include: understanding your own management style, understanding your diverse staff, getting your point across in today's environment, anger and stress management under fire, correct use and abuse of power, coaching and performance feedback skills, sharing best practices, and more.

 While Basic Management and Leadership Skills deals with "basic" leadership skills, this session is designed to help with being more effective with legal, visionary and tactical aspects of leadership and management. Topics covered include: laws every manager should know, strategic thinking, planning and staffing, setting goals, performance management, decision making, correction and discipline, terminations, and more.

Having trouble in your office? This workshop focuses on office conduct, communications and cooperation. Today's office environment calls for employees to do more with less while meeting deadlines and dealing with lots of pressure and stress. This sets the stage for conflict among employees who must work closely together. Codes of Conduct are discussed and defined by participants. Some of the topics covered are: office, telephone and equipment etiquette; greetings; eating in the office; housekeeping; tempers; common courtesy and more.

This session focuses on identifying barriers to becoming more organized; identifying ways to resolve barriers to being organized; learning a variety of tips and techniques for getting and staying organized, including how to deal with clutter, calendars, balance; and more.

This session takes a hard look at universally disliked performance management processes and focuses on how to transform them into something meaningful for employees and leaders alike. Legal aspects will be given consideration without turning the process into a time-consuming obligation with little or no value.

Do you know how to deliver a presentation that gets and holds the attention of your listeners? This interactive session takes a critical look at how presentations are developed and delivered, with an emphasis on delivery. Never bore your listeners again!

This session explores diversity of age, gender, culture and national origin and how the best leaders retain and engage their employees. Participants will learn about building and maintaining consistent performance standards, while understanding what it takes to attract and retain a diverse workforce to keep departments, organizations or companies alive and thriving.

In this workshop you will learn the difference between good stress and unhealthy stress; stress danger signals; causes of and solutions to workplace stress; and general tips and techniques for reducing, managing or eliminating stress. Stress relief is divided into two areas: immediate stress relief and long term stress reduction. Some of the areas covered are: attitudes and reactions to events, reducing relationship and workload stress, balancing your life, constructive thoughts for stress relief and nutrition, and more.

This popular workshop is customized to the needs of the team. The highly effective DISC assessment tool is used as a foundation for learning more about yourself and others on the team. Popular topics for team buildings include communications, leadership styles, motivation, problem solving, conflict management, strategic planning, goal setting, customer service, retention, generations in the workplace, employee satisfaction and more. The ideal approach is to survey the team before the teambuilding event in order to include topics that are timely and relevant.

The focus of this workshop is building effective telephone skills with everyone you talk to. Covered topics include: irritating callers; telephone etiquette; costs of poor telephone etiquette; rewards of outstanding telephone etiquette; telephone etiquette tips and tricks including greetings, diplomatic screening, giving and getting good information, placing callers on hold, owning the call until caller gets results, and taking and distributing messages; telephone body language; diction, enunciation, pronunciation and grammar; voice mail tips and tricks; and handling difficult or irate callers, and more.

Do you find yourself constantly having to do more with less time? How much time do you spend looking for things? Does technology, especially Email, slow you down when it is supposed to speed things up? Do you plan your work and work your plan? This workshop focuses on getting and staying organized in order to better use your time. Time wasters are explored with tips on how to reduce or eliminate them. Prioritization is reviewed, along with tips for balancing your life between work, family, personal development, health, social and spiritual activities.

This interactive workshop is based entirely on the Personal DISCernment Inventory (DISC). Participants are assessed before the session. Behavioral styles are explained and explored. Participants learn how to better understand themselves and others – what makes you tick and what ticks you off! Communication styles are highlighted with strategies for improvement. This is a very powerful workshop that changes lives.

This workshop primarily focuses on the individual employee and what he or she can do to gain a better balance between work and non-work life, including family, community, self-development & learning, physical well-being and time for spiritual matters according to the individual's need and desire. In addition, a portion of the workshop will be devoted to those who manage others, helping them to help their employees gain a healthier balance, in spite of the growing demands to do more with less.